Service Request Ticket

Service Request Information

CONTACT	Name	Samples, Bernett	Date	Sep 27, 2007 10:00 AM
	Department	The Research Institute	Phone	88393
	Location		Email	sampleb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060419 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz FSB
	Serial No.	FN4D5C1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI site license
	Wired NIC	00:19:B9:04:D4:FA

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Oct 01, 2007 03:40 PM	Paul fixed this.	Add Attachment
Brad Dougherty	Oct 01, 2007 10:56 AM	They have a general use station in their main office that she can use. All her files are on the network so this is really more of an inconvenience than a work-stoppage. Lowering priority to normal since it's out of our hands and she's able to get work done.	Add Attachment
Brad Dougherty	Oct 01, 2007 10:00 AM	Task reassigned to Brad Dougherty.	Add Attachment
Jonathan Guillen	Oct 01, 2007 09:45 AM	User called back. She was expecting to have this issue fixed Friday but as of today she is unable to use her computer for work purposes.	Add Attachment
Brad Dougherty	Sep 27, 2007 01:43 PM	I called Teresa and let her know that the cable run needs to be fixed.	Add Attachment
Brad Dougherty	Sep 27, 2007 12:20 PM	It's a bad connection.	Add Attachment
Skyler Gregory	Sep 27, 2007 10:45 AM	Task reassigned to Brad Dougherty.	Add Attachment
Skyler Gregory	Sep 27, 2007 10:15 AM	Task reassigned to Skyler Gregory.	Add Attachment
Christian Mendez	Sep 27, 2007 10:03 AM	She is not gettting an interntet connection. She can log in to the machine. She has tried to reboot 3x. She is available all day.	Add Attachment