Service Request Ticket - # 22415

Service Request Ticket - # 22415

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Service Request Information

CONTACT	Name	Lobnibe, Isidore	Date	Sep 27, 2007 02:24 PM
	Department		Phone	88306
	Location		Email	lobnibei@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070088 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	6B9BBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows XP Pro installed, Microsoft Office Pro 2007 Plus from P0062550 but Office Pro 2003 installed
	Wired NIC	00:1A:A0:53:2A:8D

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Oct 22, 2007 03:50 PM	**This is an email** Sorry for the silence I have also been away from campus and just got back. I waited for the appointed time and nobody came. It has been fixed. (from Isidore)	Add Attachment
Audrey Sundkvist	Oct 22, 2007 02:56 PM	I also left him a voicemail with the same information.	Add Attachment
Audrey Sundkvist	Oct 22, 2007 02:56 PM	**This is an email** Hi Isidore, In late September you contacted Computing Services regarding an email issue, which was a problem with attachments. We've since tried contacting you several times via both email and phone, but have been unsuccessful in reaching you. If we do not hear back from you by phone or email within 24 hours we will close the task and assume it is resolved. If you are still having a problem with your email attachments please call us at extension 88925 and reference service request number 22415. Thank you, Audrey Sundkvist WOU UCS Tech	Add Attachment
Audrey Sundkvist	Oct 17, 2007 02:16 PM	Called and left a message asking for times he is regularly available, like office hours as an example.	Add Attachment
Audrey Sundkvist	Oct 12, 2007 02:27 PM	**This is an email** Hi Isidore, I am contacting you about an issue you were having sending and receiving attachments with Communications Express email. I am wondering if you still have this problem? Please give us a call at extension 88925 and provide a times that you're regularly available (office hours for example) for troubleshooting this or let us know that it isn't happening any longer. Thank you, Audrey Sundkvist WOU UCS Tech	Add Attachment
Audrey Sundkvist	Oct 01, 2007 02:04 PM	I called and left a message asking for times he will be available.	Add Attachment
Brad Dougherty	Oct 01, 2007 08:26 AM	Not sure why this is was put under me.	Add Attachment
Joe Crowe	Sep 28, 2007 06:12 PM	HA! I knew he called.	Add Attachment
Joe Crowe	Sep 28, 2007 06:12 PM	Task reassigned to Brad Dougherty.	Add Attachment
Joan Guralnick	Sep 27, 2007 02:25 PM	He is available right now for an hour. He is available tomorrow between 1 and 3 pm	Add Attachment