Service Request Ticket - # 22417

Service Request Information

CONTACT Name Hsieh, Bau Hwa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2007 03:08 PM
Department Social Science Phone 88853
Location Email hsiehb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060803[Edit Inv] (opens in a new window) Bldg/Room ITC 207
Service Tag DKBG1D1 Description XPS M1210, 2.00GHz, 4MB L2 Cache, 667 MHz FSB
Serial No. DKBG1D1 Location ITC 207 Storage (was SS Div. faculty checkout)

CPU Intel Core 2 Duo T7200(4MB,2GHZ667MHz)


OS Software Windows Vista Business installed as Windows XP Pro, Microsoft office Pro Plus from P0061633 installed as Office Pro 2003

Wired NIC 00:18:8B:D6:EC:A6


Wireless NIC 00:1B:77:37:BF:11

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Oct 01, 2007 01:56 PM 
Thanks to Myron's Taco article the Chinese
language was easy to add to the computer.
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Audrey Sundkvist Oct 01, 2007 01:19 PM 
Task reassigned to Audrey Sundkvist.
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Tricia Flaherty Oct 01, 2007 11:22 AM 
She is was very eager to get this installed and 
asked me about it repeatedly this morning I'm 
just documenting the fact that I let her know it 
was not a high priority task but that I would 
make a note regarding her urgency for the chinese 
language pack in order for her to function as she 
has turned in the laptop she had checked out and 
does not spend time in her office and needs a 
portable computer solution to function
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Courtney Wehner Sep 28, 2007 09:51 AM 
She called back and said that the WOU# we have on 
this task is in fact the computer that she wants 
it on.
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Courtney Carlson Sep 27, 2007 03:51 PM 
Because Jeanne ordered this request, I called her 
to give her the SR# since she won't get the email 
with the info.

I left the message with a student worker who 
answered Jeanne's phone.
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Courtney Carlson Sep 27, 2007 03:13 PM 
Jean Dean called this in.

They don't want to spend money-- no new fancy 
language software. The laptop just needs the 
Chinese language functions added/set up.

I took the call and Jean didn't have the WOU 
number. I had her call back with it and Joan took 
the call. So I didn't have the opportunity to ask 
for availability or where/when for tech.
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