Service Request Ticket - # 22423

Service Request Information

CONTACT Name Minnick, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2007 05:09 PM
Department Admissions Office Phone 88502
Location Email minnickn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060334[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0629YB010E Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059051

Wired NIC 00:14:4F:48:83:D1

TECHS Submitted by Jeff Sawyer Contact jsawye1@wou.edu 88069
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Sep 30, 2007 03:46 AM 
Task reassigned to Joe Crowe.
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Joe Crowe Sep 30, 2007 03:45 AM 
There's nothing to look at on their side.  I'll
ask her who/when so I can determine what might be
going on.
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Jeff Sawyer Sep 27, 2007 05:10 PM 
In the email she did not give us a good time to 
come by. The screen turns blue when it freezes up 
and nothing happens after that. Sometimes it 
lokcs up when they are in the middle of working 
on something. They would like to get this looked 
at as quickly as possible.
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