Service Request Ticket

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Service Request Information

CONTACT	Name	Manning, Joshua	Date	Sep 28, 2007 10:47 AM
	Department	Athletics	Phone	88516
	Location		Email	manningj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050126 (opens in a new window)	Bldg/Room	OPE
	Service Tag	G5SVW71	Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	G5SVW71	Location	Todd Smith/FOTBALL
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:90:D2:C2

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Oct 04, 2007 09:05 AM	Confirmed. I unplugged it and handed it to Ryan OMalley and explained that this is the second time that I have unplugged this same device. I told him that they will need to order jacks for those machines and that we won't be able to add them as admins on those machines until they get networked.	Add Attachment
Brad Dougherty	Oct 04, 2007 08:39 AM	It looks like the machines were behind a gateway which was preventing me to add them as admins.	Add Attachment
Brad Dougherty	Oct 04, 2007 08:35 AM	Tue 09/25/2007 15:23:55.71 - smithto - FB50092OMALLEYR 192.168.0.2	Add Attachment
Brad Dougherty	Oct 04, 2007 08:35 AM	Tue 09/25/2007 13:49:37.09 - pascuaa - FB40664PASCUAA 192.168.0.3	Add Attachment
Joe Crowe	Oct 02, 2007 06:08 PM	Were you able to get to this?	Add Attachment
Joe Crowe	Oct 02, 2007 06:08 PM	Task reassigned to Brad Dougherty.	Add Attachment
Courtney Wehner	Oct 01, 2007 04:31 PM	He called back and said that there are two more machines that they need admin rights for. 20040664,20050092	Add Attachment
Brad Dougherty	Oct 01, 2007 02:57 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Oct 01, 2007 02:57 PM	Done.	Add Attachment
Brad Dougherty	Oct 01, 2007 02:36 PM	I called and left him a message. They should already be admins on these machines so I'm not sure what they want.	Add Attachment
Courtney Wehner	Oct 01, 2007 12:39 PM	I told him that Joe was sick today so he is hoping someone else can help with this.	Add Attachment
Courtney Wehner	Oct 01, 2007 12:38 PM	He called back and there are 3 other machines that they need to have admin access to. 20040614,20050056,20050133. Their rep leaves tomorrow and so they need this done today if possible. They are located in OPE 106. Josh would like a call when/if someone can come and help. #503-269-5577 He will be in and out of the office and so his cell is the best way to get him.	Add Attachment
Joe Crowe	Sep 28, 2007 05:24 PM	Done	Add Attachment
Brian Witt	Sep 28, 2007 02:43 PM	Task reassigned to Joe Crowe.	Add Attachment
Brian Witt	Sep 28, 2007 02:43 PM	Joe he made the same comment to me, wanting to talk to you.	Add Attachment
Christian Mendez	Sep 28, 2007 02:05 PM	He called and asked for JOE CROWE to call him at 503.269.5577	Add Attachment
Brian Witt	Sep 28, 2007 11:03 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Sep 28, 2007 11:02 AM	Josh is going to talk to Arne Ferguson to see which machines and which users need admin privs	Add Attachment
Courtney Wehner	Sep 28, 2007 10:52 AM	He said that Joe was interested in talking with the guy coming in to do upgrades for the DSV program. I tried to call Joe but didn't get an answer.	Add Attachment
Courtney Wehner	Sep 28, 2007 10:49 AM	They have someone coming in in 20 minutes to do some upgrades and so they need to have the rights before then.	Add Attachment