Service Request Ticket - # 22445

Service Request Ticket - # 22445

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Service Request Information

CONTACT	Name	Summers, Jill	Date	Sep 28, 2007 01:49 PM
	Department	Bookstore	Phone	88300
	Location		Email	summersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040144 (opens in a new window)	Bldg/Room	UNK
	Service Tag	9SF8H51	Description	Dimension 4600, Pentium 4, 2.8GHz
	Serial No.	9sf8h51	Location	was SEP Letitia 201
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0052634, Microsoft Publisher, Schedular Plus, Optimum Settings 2, Adobe Pagemaker 6.5, Filemaker Pro 5.0, PageMaker 7.0 (P0043887), Label Matrixv7 (P0047440)
	Wired NIC	00:11:11:0E:E4:23

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 04, 2007 01:13 PM	Not logged in as an administrator to install ActiveX control, Joe remoted in and installed the control. Computer is now seeing the cameras.	Add Attachment
John Rushing	Oct 04, 2007 10:46 AM	Called Jill again, and she was trying it on a thin client that would not allow active X controls to be installed, she is trying it again on a desktop machine and will call back.	Add Attachment
Michael Ellis	Oct 04, 2007 10:20 AM	Task reassigned to John Rushing.	Add Attachment
Michael Ellis	Oct 04, 2007 10:20 AM	I'll have John resolve this today.	Add Attachment
Myron Hoeckle (Student)	Oct 02, 2007 03:00 PM	Task reassigned to Michael Ellis.	Add Attachment
Myron Hoeckle (Student)	Oct 02, 2007 03:00 PM	"Is this a you thing?"	Add Attachment
Jonathan Guillen	Oct 01, 2007 09:28 AM	Jill Summers called in to say that they are still having issues at the info desk computer with this. Error message they received: "Failed to load Milestone config manager - activeX control version 1,21,0 please allow activex control..."	Add Attachment
Michael Ellis	Oct 01, 2007 08:52 AM	John fixed this last week.	Add Attachment
Joe Crowe	Sep 28, 2007 06:00 PM	Is this a you thing?	Add Attachment
Joe Crowe	Sep 28, 2007 06:00 PM	Task reassigned to Michael Ellis.	Add Attachment
Christian Mendez	Sep 28, 2007 01:51 PM	The software that runs the webcams is not working on machine 20040144 behind the helpdesk. Jill mentioned that her student worker called us last night but I did not find any task pertaining to Cameras on the tasklist.	Add Attachment