Service Request Ticket

Service Request Information

CONTACT	Name	ASWOU, Student Organization Coor	Date	Oct 01, 2007 12:13 PM
	Department	ASWOU	Phone	88683
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20010568 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	LaserJet 4100N laser printer
	Serial No.	USYND04000	Location	PDR
	Model	C8050A	Hostname
	Notes	LaserJet 4100N, 25ppm, 2 paper trays, internal JetDirect 610n (EIO), NIC address:00-01-E6-5B-D4-D7, Q-Name=Stellar.wou.edu	Ink/Toner Refill
	Wired NIC	00:01:E6:5B:D4:D7

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Oct 03, 2007 04:37 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Oct 03, 2007 04:36 PM	This is now done. Swapped the tray rollers with new ones.	Add Attachment
Joe Crowe	Oct 03, 2007 03:46 PM	I heard back from her....wou number is listed.	Add Attachment
Joe Crowe	Oct 02, 2007 05:12 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Oct 02, 2007 05:12 PM	**This is an email** Hi Paula, Can you email me the WOU number on the printer? I know that ASWOU has implemented some donated equipment. I can attempt repairs on WOU items only. thanks, Joe Crowe	Add Attachment
Courtney Wehner	Oct 01, 2007 12:13 PM	I tried calling the extension that she has below to get the WOU#, but there was no answer.	Add Attachment
Courtney Wehner	Oct 01, 2007 12:13 PM	**This is an email** The laser printer that is shared in the ASWOU student government office is making a grinding, grunting sound and has a tendency to jam. I tried fanning the paper but that does not seem to work. Is this printer serviced periodically? If so, when? Would there be a charge to have it serviced at this time? Thank you. Paula Hird ASWOU Office Coordinator 503-838-8303 hirdp@wou.edu	Add Attachment