Service Request Ticket - # 22474

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2007 12:30 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060075[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4350DTN Printer #Q5409A#ABA
Serial No. SCNGXD73095 Location PDR

Model PQ5409A Hostname
Notes fuser replacement under maintenance 12-2008 from P0068679, Maint Kit from P0073609 Jan 2010, fuser replacement Feb2011 from P0078821 SR#41165 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:14:38:D2:B8:0D

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Oct 10, 2007 10:20 AM 
****This is an email****
Hey Janeanne,

This is a confirmation email I am sending you in
the case you check your email before the voicemail.

I am closing the task 22474 because I could
duplicate the problem.

if you feel that the issue is still apparent then
feel free to email me back or email the helpdesk,
ucshelpdesk@wou.edu.

Thanks,

Myron Hoeckle
UCS Senior Tech
88925
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Myron Hoeckle (Student) Oct 10, 2007 10:17 AM 
called informed her that I was closing this task
because I could not duplicate the problem and
informed her to email me or the help desk if she
would like it reopened.
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Myron Hoeckle (Student) Oct 09, 2007 04:35 PM 
stopped by and she was not there.
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Myron Hoeckle (Student) Oct 09, 2007 02:05 PM 
printed a config sheet no odd nosies will track
Janeanne down to get clarification.
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Myron Hoeckle (Student) Oct 09, 2007 01:58 PM 
checking it out
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Myron Hoeckle (Student) Oct 09, 2007 01:58 PM 
Task reassigned to Myron Hoeckle.
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Courtney Wehner Oct 01, 2007 12:33 PM 
It will not print double sided either.
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Courtney Wehner Oct 01, 2007 12:30 PM 
Located in HL 108.
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