Service Request Ticket

Service Request Information

CONTACT	Name	Hsieh, Bau Hwa	Date	Oct 02, 2007 08:33 AM
	Department	Social Science	Phone	88853
	Location		Email	hsiehb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060803 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag	DKBG1D1	Description	XPS M1210, 2.00GHz, 4MB L2 Cache, 667 MHz FSB
	Serial No.	DKBG1D1	Location	ITC 207 Storage (was SS Div. faculty checkout)
	CPU	Intel Core 2 Duo T7200(4MB,2GHZ667MHz)
	OS		Software	Windows Vista Business installed as Windows XP Pro, Microsoft office Pro Plus from P0061633 installed as Office Pro 2003
	Wired NIC	00:18:8B:D6:EC:A6
	Wireless NIC	00:1B:77:37:BF:11

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Oct 04, 2007 10:45 AM	She's got it working now.	Add Attachment
Courtney Wehner	Oct 02, 2007 02:05 PM	She called back and said that the password Brad gave her is not working. She will be leaving her office at 2:20p.	Add Attachment
Brad Dougherty	Oct 02, 2007 12:48 PM	A reboot fixed the problem. I setup her software keyboard too.	Add Attachment
Brad Dougherty	Oct 02, 2007 11:31 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Oct 02, 2007 11:01 AM	She's in MA 219	Add Attachment
Christian Mendez	Oct 02, 2007 10:49 AM	She called back again asking for help.	Add Attachment
Christian Mendez	Oct 02, 2007 10:07 AM	She called us back saying that this is a laptop and that she would like someone to come look at it asap because she needs to do some work soon.	Add Attachment
Christian Mendez	Oct 02, 2007 08:36 AM	She is in Maaske Hall 219. She just turned it on today and that is what she sees. She also wants to know who can help her installing chinese char. software	Add Attachment