Service Request Ticket

Service Request Information

CONTACT	Name	Monders, Carol	Date	Oct 02, 2007 10:55 AM
	Department		Phone	88892
	Location		Email	mondersc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060761 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini #Z0DM
	Serial No.	G87222S3W0D	Location	PDR 2023 Giveaway
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS		Software	Microsoft Windows XP Pro with Service Pack 2 from P0061501, MS Office Pro Plus 2007 and Pro 2004 order#2818,
	Wired NIC	00:16:CB:A9:CB:67
	Wireless NIC	00:17:F2:53:BA:CA

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Oct 03, 2007 04:39 PM	Got it done on related call. HL108 will need a change pushed out to it. I dont know when I'll have that. Told that info to Lori H @ Lib	Add Attachment
Joe Crowe	Oct 03, 2007 04:39 PM	Task reassigned to Joe Crowe.	Add Attachment
Skyler Gregory	Oct 03, 2007 02:23 PM	There is a class there until 4	Add Attachment
Joan Guralnick	Oct 03, 2007 02:11 PM	Please put this in my queue when it is completed. Flag it please.	Add Attachment
Skyler Gregory	Oct 03, 2007 02:09 PM	Task reassigned to Skyler Gregory.	Add Attachment
Joe Crowe	Oct 03, 2007 11:09 AM	**This is an email** Hi Carol, Is this on the Mac or the PC side of things?	Add Attachment
Christian Mendez	Oct 02, 2007 10:57 AM	people can log into the machine, but cannot access the internet. When they try, it takes them to the wireless page that asks them what type of wireless access they want... Wou # on said machine: 20060761 machine is in HL 108	Add Attachment