Service Request Ticket

Service Request Information

CONTACT	Name	Klumph, Randy	Date	Oct 02, 2007 01:23 PM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050779 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	16Z5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700, Adobe Acrobat Pro 8 from P0063151 10-2007
	Wired NIC	00:12:3F:98:1E:7C

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Oct 03, 2007 10:43 AM	it is done.	Add Attachment
Myron Hoeckle (Student)	Oct 03, 2007 10:19 AM	same as [22532]	Add Attachment
Myron Hoeckle (Student)	Oct 03, 2007 10:18 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Courtney Wehner	Oct 02, 2007 02:47 PM	I skyped the techs.	Add Attachment
Courtney Wehner	Oct 02, 2007 02:46 PM	Randy called back, he said that she cannot do any of her work with out the cable. Can someone call him and let him know if he needs to come and pick it up?	Add Attachment
Courtney Wehner	Oct 02, 2007 01:25 PM	He said that she has the wrong pin connection that plugs into the back of the computer. It is a newer computer and Randy is trying to help her get it setup. She is in her office now.	Add Attachment