Service Request Ticket - # 22511

Service Request Information

CONTACT Name Ortiz, Patricio   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2007 02:08 PM
Department Phone 88414
Location Email ortizp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040757[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5 20in 1.8GHz SuperDrive # Z096
Serial No. sqp5120gqpnz Location PDR

CPU G5 1.8GHz


OS Software MS Office Pro 2004 from P0051830

Wired NIC 00:11:24:71:57:DC

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Oct 04, 2007 04:48 PM 
Done
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Myron Hoeckle (Student) Oct 04, 2007 04:02 PM 
Task reassigned to Joe Crowe.
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Myron Hoeckle (Student) Oct 04, 2007 04:02 PM 
per joe's request
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Christian Mendez Oct 04, 2007 02:55 PM 
He called back and said its the MAC school 
computer not the HP in his office.
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Christian Mendez Oct 04, 2007 02:51 PM 
Ortiz called back and he seemed very irritated 
that this has not been fixed yet...
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Christian Mendez Oct 04, 2007 12:24 PM 
He called and said it was urgent that he gets 
this set up. He mentioned that there is a key 
upstairs if his room is locked.
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Joe Crowe Oct 03, 2007 12:29 PM 
Task reassigned to Joe Crowe.
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Joe Crowe Oct 03, 2007 12:29 PM 
He had an HP desktop and monitor moved into his room.  I tured 
around and left
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Skyler Gregory Oct 03, 2007 09:24 AM 
Called and left a vm for times.
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Skyler Gregory Oct 03, 2007 09:22 AM 
Went over there and he wasn't in his office.
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Courtney Wehner Oct 02, 2007 03:32 PM 
He called back and said that he is going to a 
meeting and so you have to go to the main office 
in the ED building (second floor) to get the key.
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Courtney Wehner Oct 02, 2007 03:07 PM 
He called back and said that he is waiting to 
print, so he is hoping that someone can come 
today to help him. He will be in and out but the 
door will be unlocked.
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Courtney Wehner Oct 02, 2007 02:11 PM 
He will leave the door unlocked. It just tells 
him "Unable to connect Samba host. Will retry"
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Courtney Wehner Oct 02, 2007 02:10 PM 
The printer is located in ED 166 and the printer 
# is 980487. This started happening on Friday of 
last week.
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