Service Request Ticket

Service Request Information

CONTACT	Name	Leslie, Gail Ann	Date	Oct 03, 2007 09:38 AM
	Department	The Research Institute	Phone	88756
	Location		Email	leslieg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050779 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	16Z5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700, Adobe Acrobat Pro 8 from P0063151 10-2007
	Wired NIC	00:12:3F:98:1E:7C

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Oct 03, 2007 10:42 AM	video adapter delivered.	Add Attachment
Joan Guralnick	Oct 03, 2007 10:36 AM	Sorry, Myron I tried to be as specific with her as I could.	Add Attachment
Myron Hoeckle (Student)	Oct 03, 2007 10:18 AM	same as 22510.	Add Attachment
Myron Hoeckle (Student)	Oct 03, 2007 10:17 AM	it is not a power adapter it is a video adapter she requires. that makes sense, and she is not the nicest person.	Add Attachment
Myron Hoeckle (Student)	Oct 03, 2007 10:12 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Oct 03, 2007 10:12 AM	inventory says this is in the fee payment hallway and it is for the vets office...? It is an optiplex.... these computers do not require power adapters. just power cords. I will investigate.	Add Attachment
Joan Guralnick	Oct 03, 2007 09:40 AM	They have been asking for this power adapter for a couple of days and are admittedly cranky at this point. She asked for Audrey to start with. I couldn't find the new machine setup as the machine is for Wendy Woods and she is not in our system. Nothing under Gail Leslie either.	Add Attachment