Service Request Ticket - # 22559

Service Request Information

CONTACT Name Sprenger, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2007 08:19 AM
Department Phone 14006
Location Email sprengec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030762[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7PC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047503, Dreamweaver MX 2004 from P0049292

Wired NIC 00:0C:F1:E9:FA:54

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Alex Ichinoe Oct 04, 2007 09:51 AM 
I called Cindy back and let her know that the
student account can be swapped out in WebCT for
the staff account but she will lose all work
associated to the student account. She says that
there isn't any work for the account. I also told
her that she should talk to Marylin Hoeckle Bus.
Office to get anything assoc. with the student
acct moved to the staff acct. Then she can call me
and we'll turn off the student acct. 
---QED
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Alex Ichinoe Oct 04, 2007 09:49 AM 
I did some digging and found the following: 
She has two accounts in Banner a V...500 and a
V...511. I changed the associated V# in LDAP bbut
I may have to change it in AD as well. Will need
to talk to Joe. 
I called Scott Carter, Registrar and Admissions to
find out how the process works. It is being
written off as an anomaly. Staff should not need
to get a student account made to register for classes.
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Alex Ichinoe Oct 04, 2007 09:37 AM 
I called her back and left a message asking for a
return call.
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Christian Mendez Oct 04, 2007 08:23 AM 
She has a new account: csprenger06@wou.edu
old account: sprengec@wou.edu

She is a staff here and had to change her 
password, and now she has this new username. She 
needs her old username because that got her 
access to her I Drive (sprengec@wou.edu) because 
thats her Staff account. She also mentioned that 
she needs her old account because she saved 
things on the desktop that are now gone with this 
student account.

When she changed her password, her username had 
changed to a student account, this is because she 
mentioned that she is taking some online courses 
offered by WOU.
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