Service Request Ticket - # 22581

Service Request Ticket - # 22581

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Service Request Information

CONTACT	Name	Gamaney, Ligoy	Date	Oct 05, 2007 09:00 AM
	Department	Emeritus and Retired Faculty and Staff	Phone	5033906431
	Location		Email	gamanel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030640 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	DTC0Y41	Location	PDR 2023 Giveaway
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:7D:54:AE

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Tracking

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	Oct 09, 2007 09:53 AM	By he, I meant Ligoy...	Add Attachment
Skyler Gregory	Oct 09, 2007 09:52 AM	After spending forever trying to get config sheets, I gave up and just added them directly using their names. All but the large one (ImageRunner 110) worked so I'll just close the task and let Joe know. He said that he would probably need to talk to Ikon since they installed software which may be necessary to print.	Add Attachment
Skyler Gregory	Oct 08, 2007 04:49 PM	He leaves at 4:30 but gets here at 7:30 so I'll try to catch him tomorrow...	Add Attachment
Joe Crowe	Oct 08, 2007 09:36 AM	Task reassigned to Skyler Gregory.	Add Attachment
Joe Crowe	Oct 08, 2007 09:36 AM	I'll need config sheets for each printer before I can proceed.	Add Attachment
Skyler Gregory	Oct 05, 2007 09:43 AM	Task reassigned to Joe Crowe.	Add Attachment
Skyler Gregory	Oct 05, 2007 09:43 AM	Joe said he would add them to Radar for now and add them that way. That is only temporary though. I'll tell Ligoy that this will take at least an hour.	Add Attachment
Skyler Gregory	Oct 05, 2007 09:31 AM	online names are scribe, pshop1, pshop2, and pshop3.wou.edu	Add Attachment
Courtney Wehner	Oct 05, 2007 09:02 AM	He said that someone will be there all day till 5p.	Add Attachment
Courtney Wehner	Oct 05, 2007 09:02 AM	The computer is in 112A and the copier 8500 model. They have 3 computers, 2 of them are already set up to print to the copier. So he wants all of them to be set up to print to the copier.	Add Attachment