Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Scott	Date	Oct 05, 2007 02:14 PM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060061 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex GX620 Pent. 4, with 3.2GHz,2M,800MHz FSB
	Serial No.	1N2MBB1	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0058161
	Wired NIC	00:13:72:DB:76:CD

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Adam Shinn	Oct 05, 2007 03:19 PM	lol... plugged in the network cord and it works...	Add Attachment
Adam Shinn	Oct 05, 2007 03:12 PM	got the PC up and running again. But there is something wrong with the USB ports on the thin client.	Add Attachment
Adam Shinn	Oct 05, 2007 02:27 PM	class was in session when i showed up. I'll check back with him later	Add Attachment
Adam Shinn	Oct 05, 2007 02:19 PM	heading over to take a look.	Add Attachment
Christian Mendez	Oct 05, 2007 02:16 PM	He just tried to reboot the machine but still he gets no respond. Its a PC in room 310 He is in a lab ITC 310. He doesnt have the room tel. number but he will be there until 3:50pm The thin client is not responding either in the same room. the WOU # on that is 20051162	Add Attachment