Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Oct 07, 2007 05:23 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20050038 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell UltraSharp 19in Flat Panel Monitor #1908FP
	Serial No.		Location	PDR

TECHS	Submitted by	Brandon Farley	Contact	bfarley@wou.edu	88925
	Primary Technician		Contact	ichinoea@wou.edu	88238

Entered by	Date	Memo
Alex Ichinoe			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Oct 08, 2007 10:21 AM	apparently if you type "20050038 " it is not a vaild wou number "20050038" is in inventory.	Add Attachment
Myron Hoeckle (Student)	Oct 08, 2007 10:02 AM	Task reassigned to Alex "FiveOh" Ichinoe.	Add Attachment
Myron Hoeckle (Student)	Oct 08, 2007 10:01 AM	20050038 does exist not sure why it is not in inventory... MAC: 00-03-BA-BB-87-30	Add Attachment
Courtney Wehner	Oct 08, 2007 08:55 AM	A student worker called in and said that everything is fine, they were just not used to the new menu on the thin client. I am closing the task.	Add Attachment
Myron Hoeckle (Student)	Oct 08, 2007 08:53 AM	I have to go to class will look into after.	Add Attachment
Myron Hoeckle (Student)	Oct 08, 2007 08:41 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Oct 08, 2007 08:38 AM	MAC: 20050038: ? invaild inventory wou # 20050040:00-03-BA-8B-98-5A	Add Attachment
Brandon Farley	Oct 07, 2007 05:25 PM	Rose called because of a problem with the login screens on 20050038 and 20050040 in the library. They cannot get them to go back to the gray login screen. Hasn't been a big problem but would like someone to come take a look at it.	Add Attachment