Service Request Ticket

Service Request Information

CONTACT	Name	Groshong, Cara	Date	Oct 08, 2007 10:45 AM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030626 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	BZ0GP11	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:4E:E6

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Oct 10, 2007 03:51 PM	Fixed.	Add Attachment
Audrey Sundkvist	Oct 10, 2007 02:46 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Courtney Carlson	Oct 09, 2007 03:33 PM	Times: Anytime they want except between 1pm and 2pm. (8a- 5p)	Add Attachment
Audrey Sundkvist	Oct 09, 2007 12:10 PM	Called and left a message asking for times.	Add Attachment
Audrey Sundkvist	Oct 09, 2007 12:08 PM	This happened to someone else. It requires some changes to the registry. I created a Taco article about it.	Add Attachment
Jonathan Guillen	Oct 08, 2007 10:48 AM	The files she is trying to open are I:\inst_adv\acct\student loans\burtprom.doc and I:\inst_adv\acct\student loans\prntprom.doc	Add Attachment