Service Request Ticket - # 22614

Service Request Ticket - # 22614

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Service Request Information

CONTACT	Name	Guy, Trisha	Date	Oct 08, 2007 10:57 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050986 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	GPPYB91	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS OfficePro 2003 from P0056135, AddressMate (they have physical media)
	Wired NIC	00:12:3F:CD:7F:40

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Oct 19, 2007 03:35 PM	the .ini file was way out of wack. so paul sent me one from his program file. works fine now.	Add Attachment
Adam Shinn	Oct 19, 2007 01:39 PM	Task reassigned to Adam Shinn.	Add Attachment
Adam Shinn	Oct 18, 2007 03:17 PM	I un-installed Appts pro and re-installed, saw the license agreement said Appts. CS, so i un- installed Appts Pro, installed Appts CS and it still doesn't work. The license agreement says they paid for 10 accounts, and the secretary said that they have more than 10 accounts using the program. But that still doesn't explain why the problem is only occuring with this machine.	Add Attachment
Myron Hoeckle (Student)	Oct 18, 2007 02:59 PM	talked with Adam he installed ApptPro 8.32 and it isn't working, I am having him try Appt Pro CS 8.32, since the documents in the license folder only mentions CS 8.32	Add Attachment
Audrey Sundkvist	Oct 17, 2007 02:13 PM	He was not there and the room was in used.	Add Attachment
Audrey Sundkvist	Oct 17, 2007 02:05 PM	I could not get ahold of Sam (Harry?) but I will head over there to see if he may be out of his office but still around since this is his listed available time.	Add Attachment
Courtney Carlson	Oct 16, 2007 01:17 PM	Sam (Harry) Sappington's ext is 8-8747	Add Attachment
Courtney Carlson	Oct 16, 2007 01:08 PM	Can someone come in tomorrow after the noon hour? Want: Fix Sam Sappington's ability to log into SpectraSoft. Others can but he can't log in. She says maybe it's fixed and they are doing something wrong, but she needs tech to check it out and make sure because he is unable to log in on his account. She asked that the tech not leave when he/she comes to help until confirmed that it is up and running. . Room 133	Add Attachment
Christian Mendez	Oct 11, 2007 08:31 AM	They cannot log into the software SpectraSoft on this specific machine, so they believe something is wrong with the install. No one can log into the software on this machine, but its fine on other machines... Office is available today after 1pm and will not be available until Monday all day.	Add Attachment
Brian Witt	Oct 10, 2007 02:39 PM	The software has been installed	Add Attachment
Brian Witt	Oct 10, 2007 11:22 AM	Task reassigned to Brian Witt.	Add Attachment
Adam Bates	Oct 08, 2007 05:23 PM	Called back. Reiterated that Wed. after 12:00 or Thur. after 1:00 would be best.	Add Attachment
Brian Witt	Oct 08, 2007 04:05 PM	Left VM for times	Add Attachment
Brian Witt	Oct 08, 2007 01:01 PM	Trisha is not in her office and no one else knows about the task. She will be in later today.	Add Attachment
Brian Witt	Oct 08, 2007 12:47 PM	Heading over...	Add Attachment
Jonathan Guillen	Oct 08, 2007 10:59 AM	The employee will not be in the office on Mondays, Wedensdays after 12 PM and Thursdays after 1 PM. Trisha suggests that these would be the best time to have the software installed.	Add Attachment