Service Request Ticket

Service Request Information

CONTACT	Name	Wade, Philip	Date	Oct 08, 2007 11:55 AM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051055 (opens in a new window)	Bldg/Room	UNK
	Service Tag	3ST4Q91	Description	OptiPlex GX620 SFF Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	3st4q91	Location	Unknown
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0056644, Photoshop Elements v4.0 WIN License and Premiere Elements v2.0 WIN license from P0056644 moved to 20070512 Dec2007

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Oct 08, 2007 12:15 PM	**This is an email** Hi Philip, I wanted to let you know that the keyboard in NS 125 has been replaced. I could not find any problems with the only one except that it was a little grimy looking. It could be helpful for me to note that the old keyboard (and new one too) connect to the computer via a USB port, which Windows can be slow to recognize when it first starts up. So if the keyboard is unresponsive at first please wait about 30 seconds and try again. Have a nice week! Audrey Sundkvist UCS Tech	Add Attachment
Audrey Sundkvist	Oct 08, 2007 12:11 PM	I replaced the keyboard.	Add Attachment
Audrey Sundkvist	Oct 08, 2007 11:58 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Courtney Wehner	Oct 08, 2007 11:57 AM	Some of the letters will not type out. He has class at 2p in there and would like a new keyboard so he can log into the computer. (The keyboard will not type W so he cannot log in).	Add Attachment