Service Request Ticket

Service Request Information

CONTACT	Name	Bullis, Lori	Date	Oct 08, 2007 03:45 PM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020704 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	2G55X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft Office Pro 2003 from P0056071, Macromedia Dreamweaver, Adobe Acrobat 6.0
	Wired NIC	00:07:E9:78:14:7E

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Oct 11, 2007 03:11 PM	set her up with a new profile, did not fix the issue. when she went to add her signature the error appeared I had her make a new signature and this fixed the issue.	Add Attachment
Myron Hoeckle (Student)	Oct 10, 2007 10:14 AM	gonna try and redo the sun java client see if that fixes the issue.	Add Attachment
Myron Hoeckle (Student)	Oct 09, 2007 04:37 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Courtney Wehner	Oct 08, 2007 03:46 PM	**This is an email** Hi, Since the power outage every time I select new message or reply or reply all in my OUTLOOK I receive the error message Cant create file: Lori Davidson.vcf. Right- click the folder you want to create the file in, and then click properties on the shortcut menu to check your permissions for the folder. At the beginning of the day this error message freezes my OUTLOOK program and I have to conduct a task manager to end task and close OUTLOOK. After this I just receive the error message and am able to send e-mails, reply, and reply all after I click the OK button. My WOU computer #20020704. Are you able to fix thisplease? J Thank you, Lori Davidson ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Lori Davidson	Add Attachment