Service Request Ticket - # 22632

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2007 09:28 AM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050968[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag JGCN491 Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
Serial No. JGCN491 Location was John Killoran, TR

CPU Pentium 4-3.2GHz


OS Unknown Software TR has site license for Office Pro 2003, his office upgraded Dec2010 to Office 2010 Pro Plus on P00( order#5362)installed as Office 2007, CorelDRAW Graphics Suite X3 from P0063200, Endnote X1.0.1 from P0065757

Wired NIC 00:12:3F:CA:B4:92

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Oct 10, 2007 10:42 AM 
Task reassigned to Joan Guralnick.
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Myron Hoeckle (Student) Oct 10, 2007 10:42 AM 
talked to Joan, like I told her I doubt anyone
from here told her that you could just copy the
program to his H drive... whether or not anyone
here did, the point is you cannot. I told her this
information and reason why it is on the Terminal
Server, since it can be accessed anywhere there is
an internet connection. she seemed to be at ease
when I told her this they are unwilling to pay the
$106 dollar license to put the program on his
machine.
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Myron Hoeckle (Student) Oct 10, 2007 10:31 AM 
she tried to copy the indesign executable to his H
drive.... A) its illegal, B) she is not an admin.

She claimed that 'someone' over here told her she
could do that... I will talk to Joan to find the
other side of the story.
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Myron Hoeckle (Student) Oct 10, 2007 10:30 AM 
Task reassigned to Myron Hoeckle.
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Joan Guralnick Oct 10, 2007 10:18 AM 
Tried the instructions and it didn'twork. She 
needs assistance right now.
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Courtney Carlson Oct 09, 2007 09:36 AM 
Nancy, John Killoran's assistant, is trying to 
get InDesign saved to Jon's machine via remote 
desktop. She tied to do so by opening: Remote 
Desktop -> All Programs -> InDesign -> send to H 
Drive.

Availability:
In office all business hours. 8-8808
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