Service Request Ticket - # 22634

Service Request Information

CONTACT Name Solario, Sheree   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2007 10:26 AM
Department Student Enrichment Program Phone 88031
Location Email solarios@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070390[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P3005n Printer # Q7814A#ABA
Serial No. SCND1S70672 Location PDR

Model Q7814A Hostname sep.wou.edu
Notes Printer Maint:HP LJXXXX Pickup Roller from VISA2013004000 SR53608 MAY2014 P3005n Maint. Kit #KIT-MAINT-P300-BB from P0093971 SR53608 MAY2014, IP:140.211.64.52 Ink/Toner Refill

Wired NIC 00:1A:4B:22:29:AE

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Oct 19, 2007 09:32 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Oct 19, 2007 09:31 AM 
I had her try to replicate it and she couldn't.
Closing the task.
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Audrey Sundkvist Oct 16, 2007 11:03 AM 
I could not replicate the problem. Please meet
with Sheree and have her replicate the issue.
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Audrey Sundkvist Oct 16, 2007 10:47 AM 
Sheree is ut of office until Thursday, but I will
go see if I can replicate/remedy the issue now.
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Courtney Carlson Oct 09, 2007 10:32 AM 
Printing from Excel (or Word) to printer SE-SEP. 
When electing to print mulitiple copies of a 
single print job, only the first copy comes out. 
Noticed problem started last week. Not sure if 
she is the only one with issue.

Computer WOU #20030733[Edit Inv]
(WOU number listed in field is printer #)

11a-12:30p Today is only time that nobody is 
available.
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