Service Request Ticket - # 22649

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2007 02:55 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public

Entered by Date Memo
Courtney Carlson Dec 27, 2007 03:37 PM
She called once again for the status on this 
task. She asks that we resolve this by the start 
of Winter Term.
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Courtney Carlson Dec 10, 2007 01:34 PM
Lori called in to ask about this task since she 
had not heard anything about it in quite some 
time. Status read completed. Told her I would 
reopen it and let techs know.

She wanted to make sure that althought the 
original task read that the issue was limited to 
a handfull of thin clients, it is actually ALL 
thin clients on 1st and 2nd floor of library.
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Lab Attendant Oct 13, 2007 05:22 PM
Also has been an issue in the WUC lab.  -Kevin E
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Alex Ichinoe Oct 12, 2007 02:17 PM
run utset -o s=a e=1
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Myron Hoeckle (Student) Oct 11, 2007 03:24 PM
Task reassigned to Alex "FiveOh" Ichinoe.
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Myron Hoeckle (Student) Oct 11, 2007 03:13 PM
tested TC 1, or the one closest to the printers,
when I plugged the headset in the sound still came
through the speaker. I also tried one in the tech
area of the same model with the same result. I
will shoot the problem by Alex to see if he has
seen it before.
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Myron Hoeckle (Student) Oct 09, 2007 04:34 PM
the thin clients were in use
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Myron Hoeckle (Student) Oct 09, 2007 04:07 PM
Task reassigned to Myron Hoeckle.
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Courtney Carlson Oct 09, 2007 03:50 PM
Three thin clients on first floor (ask desk to 
show where)

Sound is coming out of thin client speakers even 
when phones are plugged in, not good for library 
environment. No sound coming out of headphones 
either.
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