Service Request Ticket - # 22657

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2007 08:43 AM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030792[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. FP80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Adobe Creative Suite Premium Win from P0050226, Dreamweaver MX 2004 from P0047671, Acrobat Pro 6.0 from P0048731

Wired NIC 00:0C:F1:EA:00:11


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public

Entered by Date Memo
Skyler Gregory Oct 10, 2007 09:30 AM
Task reassigned to Skyler Gregory.
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Skyler Gregory Oct 10, 2007 09:30 AM
Called her and told her where to look. She's good
now...
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Courtney Wehner Oct 10, 2007 08:45 AM
I skyped the techs.
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Courtney Wehner Oct 10, 2007 08:45 AM
She will be in her office all morning. 
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Courtney Wehner Oct 10, 2007 08:44 AM
She checked a number of terminal servers and DW 
is not on any of them. Other programs are missing 
too, such as Contribute. She uses DW to do her 
work, and she needs to update some things in 
there so she would like help ASAP. She noticed 
this yesterday. 
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