Service Request Ticket - # 22668

Service Request Ticket - # 22668

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Brown, Karen	Date	Oct 10, 2007 11:49 AM
	Department	Natural Science Division	Phone	88265
	Location		Email	brownk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040424 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Optiplex SX280, Pentium 4, 2.80GHz, 1M, 800MHz
	Serial No.	GS9TY51	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Office 2003 Pro License from P0049802
	Wired NIC	00:0F:1F:E3:CE:A0

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Jan 07, 2008 12:40 PM	I believe this has been fixed in group policy.	Add Attachment
Audrey Sundkvist	Nov 02, 2007 03:08 PM	I went over and added \\radar\NS-Mineral to all of the machines and set it as the default printer. It printed fine until you log out and log back in. At that point the printer shows up and is set as default but any radar printer give you the error, "Could not start print job." All of the machines are in a workgroup called "ESLAB" and not on mash. Karen was upset Brad moved the machines to the workgroup when she couldn't be there with him.	Add Attachment
Christian Mendez	Nov 02, 2007 01:56 PM	she called back frustrated that the machines are not printing to the printer in ns 017. She wants someone over right away because she is in the middle of lab.	Add Attachment
Audrey Sundkvist	Oct 12, 2007 02:07 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Oct 12, 2007 09:17 AM	Joe and I handled this.	Add Attachment
Brad Dougherty	Oct 10, 2007 12:51 PM	I'm heading over there at 3 today.	Add Attachment
Brian Witt	Oct 10, 2007 12:44 PM	Task reassigned to Brad Dougherty.	Add Attachment
Courtney Wehner	Oct 10, 2007 11:53 AM	She has her next class at 1p and would like someone to get to this ASAP. It is making teaching harder than it should. Tomorrow the lab is open from 1p-3p and she is free as well.	Add Attachment
Courtney Wehner	Oct 10, 2007 11:52 AM	She said that emailed Joe twice to get help on this, but has not heard back from him yet. She said that when her students are working on the machines they will lock after 10 minutes. She said she is teaching a 2 hour lab and it is taking up way too much to time to have them relog. They are using a generic username and passwords that she does not want the students to know.	Add Attachment