Service Request Ticket - # 22674

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2007 02:34 PM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040955[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 , Pentium 4, 3.20GHz,1M,800MHz, FSB
Serial No. Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRo 2003 from P0053370

Wired NIC 00:12:3F:8A:8D:6A


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Oct 12, 2007 12:44 PM
****This is an email****
Hi Ashley,

I installed Adobe Acrobat Reader 8 and Foxit PDF
Viewer on your computer in ED 114A. Both programs
can be used for viewing PDFs. Some people prefer
one over the other so I installed both for you.

If you have any other problems email
ucshelpdesk@wou.edu or call extension 88925.

Thank you,

Audrey Sundkvist
WOU UCS Tech
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Audrey Sundkvist Oct 12, 2007 12:19 PM
Task reassigned to Audrey Sundkvist.
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Courtney Carlson Oct 11, 2007 04:12 PM
Neither office member will be in tomorrow... if 
techs get to the task tomorrow they have 
permission to enter the office (Master key from 
main office upstairs?)
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Courtney Carlson Oct 11, 2007 12:51 PM
I called her back after I read the memos 
and saw that contact info was missing...

Caller: Student and Grad Assistant
Ashley Sink
V00180765
Her information is under the user name
azentz. She got married and changed her 
name but she wants to keep the old 
network names because she is worried she 
will lose old emails and saved work.
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Courtney Carlson Oct 11, 2007 12:49 PM
She called wonding about the status of 
the task. She wanted to know whether it 
would get done today as she can't do some 
of her work in the office until then. (I 
obviously told her I could not give her a time 
estimate)

She and her office-mate (Kris Haley) 
share the computer. They can't access 
Photshop, Adobe (any of their .pdf files). 

They see it in master program, but not on 
the computer itself. Elsewhere on campus 
they can access everything though. She 
tried logging in with both student and 
admin acct and under both accounts there 
is not the said access.

She has class at 2. There is usually 
someone in the office.
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Cinthya Mendez-Garcia Oct 10, 2007 05:03 PM
Called back and said that if she needs to make 
another account she will, she is a graduate 
assistant.
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Cinthya Mendez-Garcia Oct 10, 2007 02:50 PM
Says she can't open any PDF files on WOU# 
20040955[Edit Inv]. Hasn't tried in any other computer 
around campus. Student worker in College of Ed 
building room # 114 A 
When she tries to open the files gets the message 
to download adobe and doesn't let her.
email: azentz@wou.edu
Extention# 88675
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Brian Witt Oct 10, 2007 02:43 PM
Foxit Reader?
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