Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Oct 10, 2007 04:24 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050199 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000, Intel Pentium M Processor 730
	Serial No.	DL0BY71	Location	PDR
	CPU	Pentium M 730 1.6GHz
	OS		Software
	Wired NIC	00:12:3F:DE:2C:28

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact		88925

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Brad Dougherty	Oct 30, 2007 09:58 AM	Battery replaced. Putting in tech outbox #2.	Add Attachment
Tricia Flaherty	Oct 29, 2007 04:15 PM	battery has arrived...I will put on you desk :)	Add Attachment
Brad Dougherty	Oct 24, 2007 09:41 AM	Submitted a purchase request for this.	Add Attachment
Brad Dougherty	Oct 16, 2007 12:41 PM	The battery is out of warranty.	Add Attachment
Brad Dougherty	Oct 16, 2007 12:37 PM	Part ordered	Add Attachment
Brian Witt	Oct 10, 2007 04:54 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brian Witt	Oct 10, 2007 04:54 PM	Laptop doesn't even recognize that the battery is present. Gave it to Brad for warranty replacement	Add Attachment
Cinthya Mendez-Garcia	Oct 10, 2007 04:28 PM	Called back saying it is the battery itself that does not work.	Add Attachment
Cinthya Mendez-Garcia	Oct 10, 2007 04:27 PM	Student worker Eric called saying that the laptop does not work unless it is plugged into a battery. Once it is not plugged in, it will not work. I had him try another battery to see if its the battery not the laptop.	Add Attachment