Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Oct 11, 2007 01:23 PM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030618 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	3VC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555, Dreamweaver MX2004 from P0047671 moved from W#20030381 for use by Micheal Baird 10/2005
	Wired NIC	00:0C:F1:E9:F9:DF

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Ron Swartzendruber	Oct 17, 2007 08:43 PM	Task reassigned to Joe Crowe.	Add Attachment
Ron Swartzendruber	Oct 17, 2007 08:43 PM	Assuming this was done since I never heard back from her - transferring to Joe anyway just in case.	Add Attachment
Ron Swartzendruber	Oct 15, 2007 05:54 PM	She called back today. I've emailed Joe and asked him to restore her TS profile.	Add Attachment
Ron Swartzendruber	Oct 11, 2007 03:53 PM	Sounds like the same terminal server issue that affected everybody else's user profile. Left audix with further questions and offered help to set up Dreamweaver and Contribute again.	Add Attachment
Joe Crowe	Oct 11, 2007 03:31 PM	Hey Ron, I assume this is on TS. Can you let me know what needs to occur. I can take care of it.	Add Attachment
Joe Crowe	Oct 11, 2007 03:31 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Courtney Carlson	Oct 11, 2007 01:46 PM	Also the same issue with Contribute.	Add Attachment
Joan Guralnick	Oct 11, 2007 01:24 PM	Is able to log into Dream Weaver but she doesn't have anything mapped and doesn't know how to go about it.	Add Attachment