Service Request Ticket - # 22716

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2007 02:17 PM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20010862[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 8200, Pentium 4-1.8GHZ
Serial No. 236GK11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software Office XP PRO from P0037777, Intervideo DVD software, Dell Picture Studio standard, MGI VideoWave 4 digital editing, DreamWeaver 4 single user license(P0035756)

Wired NIC 00:06:5B:BB:9E:C1


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public

Entered by Date Memo
Skyler Gregory Nov 05, 2007 04:22 PM
Left a vm for her.
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Skyler Gregory Nov 05, 2007 04:20 PM
I went over. She wasn't there but she was still
logged in so I was able to fix it anyway. I'll
call her and let her know.
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Skyler Gregory Nov 05, 2007 04:08 PM
Ok I'll head back over there.
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Courtney Wehner Nov 05, 2007 03:51 PM
I skyped the techs.
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Courtney Wehner Nov 05, 2007 03:50 PM
She will be here till 5p today and tomorrow she 
will be in a meeting tomorrow from 11-noon and a 
2:30p-4p meeting, otherwise she will be in her 
office. 
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Courtney Wehner Nov 05, 2007 03:49 PM
Task reassigned to Skyler Gregory.
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Courtney Wehner Nov 05, 2007 03:49 PM
After Skyler came and helped her with this task, 
Outlook is no longer working. It comes up and 
says it was not shut down properly and asks if 
she wants to shut it down in safe mode and asks 
if she wants to open a new profile. 
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Skyler Gregory Nov 05, 2007 03:03 PM
Closing the task. 
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Skyler Gregory Nov 05, 2007 03:02 PM
She apparently doesn't know how to answer her
phone... She was in her office when I got there. I
removed the old sun-java connector and reinstalled
it. The pda was still syncing when I left(It had
been for 5 minutes already). She said that was
normal so I told her to call us if that didn't work.
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Skyler Gregory Nov 05, 2007 02:24 PM
Going over there anyway...
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Skyler Gregory Nov 05, 2007 02:03 PM
Called, no answer.
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Joe Crowe Nov 05, 2007 01:19 PM
Task reassigned to Skyler Gregory.
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Jonathan Guillen Nov 05, 2007 09:17 AM
User called. She is in the office until 11:30, and
will be in the office after 2. 
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Skyler Gregory Nov 05, 2007 09:10 AM
Left a vm for times.
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Joe Crowe Nov 02, 2007 12:30 PM
Called her...left no msg
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Della Kobbe Oct 29, 2007 01:14 PM
Called back and said that she will be here in 
tell 4pm
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Skyler Gregory Oct 29, 2007 08:41 AM
Called and left a vm for times.
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Brian Witt Oct 18, 2007 11:51 AM
Oops...missed this one
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Christian Mendez Oct 12, 2007 02:18 PM
She has a Palm Life Drive PDA and she has the 
install files for it but needs help with the sync.

She will be in her office until 5pm today. 
She will not return until Wednesday of next week.
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