Service Request Ticket

Service Request Information

CONTACT	Name	Price, Michele	Date	Oct 15, 2007 02:19 PM
	Department	International Education & Development	Phone	88493
	Location		Email	pricemv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020577 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4550, P4-2.53Ghz
	Serial No.	2J3JT21	Location	PDR
	CPU	Pentium 4-2.53GHz
	OS	Unknown	Software
	Wired NIC	00:07:E9:7E:56:9A

TECHS	Submitted by	Della Kobbe	Contact	dkobbe06@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Oct 30, 2007 04:07 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Oct 30, 2007 04:07 PM	Sarah Martin now has access to the DB	Add Attachment
Audrey Sundkvist	Oct 15, 2007 04:43 PM	Task reassigned to Joe Crowe.	Add Attachment
Audrey Sundkvist	Oct 15, 2007 04:40 PM	I installed Office from installs$ Office XP. The student worker, Sarah Martin, needs access to the terminal server database for FileMaker Pro. Michele said that Tina sent an emai about this student getting access to the I drive and to FieMaker, and the student can access the I drive but not the FileMaker database.	Add Attachment
Audrey Sundkvist	Oct 15, 2007 04:17 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Oct 15, 2007 04:16 PM	Tina emailed Joe about Sarah Martin access to the File Maker Pro database.	Add Attachment
Della Kobbe	Oct 15, 2007 02:24 PM	First she needs to have Microsoft Office added to the computer. Also one of her students is not able to access the File Maker Pro. She understands that they have to give another code. (If this does not make sence she asked that you just call her.) Call her anytime to set up a meeting time.	Add Attachment