Service Request Ticket - # 22757

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2007 11:34 AM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060100[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2 Ultra-Thin Client, 2 USB Ports, 1 Serial Port, 1 SIM Card Slot, #NTC-10Z-00
Serial No. S0746BE84EB Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:A7:F6:5A

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Alex Ichinoe Dec 07, 2007 10:22 AM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Oct 16, 2007 11:52 AM 
B-rad said you would handle this.
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Audrey Sundkvist Oct 16, 2007 11:51 AM 
Task reassigned to Alex "FiveOh" Ichinoe.
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Courtney Carlson Oct 16, 2007 11:43 AM 
She was with a student and was trying to read 
something from a flash drive.
On her office machine it does work...
but on some thin clients it does not. (Math Ed 
Lab AA302)

WOU # listed above is thin client in AA that 
won't read the flash.

She wanted to know if thin clients have this 
problem in general. If not, then that specific 
thin client may need "fixing"

They tried more than one flash drive. They were 
not being read.
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