Service Request Ticket - # 22759

Service Request Information

CONTACT Name Willis, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2007 12:19 PM
Department Creative Arts Phone 88461
Location Email willisk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031186[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power MAC G5 1.6GHz
Serial No. G84224N9NV9 Location PDR

CPU G5 1.6GHz


OS Unknown Software Cubase SE, Adobe Creative Suite Premium v1.3 MAC License (P0052524), MAC OSX10.5 leopard upgrade(originally 10.3) on P0063761

Wired NIC 00:0A:95:B7:9D:FA

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Courtney Carlson Nov 13, 2007 12:01 PM 
Scott called SRD back and said that he did not 
get through to Brad and so wanted to leave a 
message: He does not want to close the request he 
gives the go-ahead on the purchase of software 
(OS 10.4)
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Courtney Carlson Nov 13, 2007 11:59 AM 
Scott Grim called, this is the Skype:

[11:50:17 AM] Brad Dougherty says: i'm not in the 
office have him call me at 971-239-1581 (i'm 
technically out for the day)

[11:51:02 AM] UCS Service Request Desk says: thx! 
{court}
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Brad Dougherty Nov 12, 2007 03:46 PM 
I called Scott a second time and left him a
message asking if he wanted to purchase a 10.4
license for the machine.

He has 4 days to respond before I close the task.
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Brad Dougherty Oct 24, 2007 10:37 AM 
Scott Grim is the new contact for this task.
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Audrey Sundkvist Oct 16, 2007 01:04 PM 
Task reassigned to Brad Dougherty.
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Audrey Sundkvist Oct 16, 2007 01:03 PM 
The macs are 10.3 so they may need to purchase
10.4 before getting on mash.
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Audrey Sundkvist Oct 16, 2007 12:43 PM 
Task reassigned to Audrey Sundkvist.
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Joan Guralnick Oct 16, 2007 12:21 PM 
She is not sure it is hooked up to the network.  
She doesn't know if it is a mac or a pc.  She 
doesn't know if the domain is set as MASH
(assuming it is on the network).  She just wants 
someone to take care of it.
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