Service Request Ticket - # 22765

Service Request Information

CONTACT Name Lerum, Wilburta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2007 02:47 PM
Department Student Engagement Phone 88655
Location Email lerumw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20010685[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4400, Pentium 4-1.6Ghz
Serial No. 1FZWC11 Location PDR

CPU Pentium 4-1.6GHz


OS Unknown Software Office XP Pro from P0036717

Wired NIC 00:02:B3:88:8C:C1


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) Oct 16, 2007 04:39 PM
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Oct 16, 2007 04:39 PM
****This is an email****
Hey Willy,

I am closing this task, if you get this before you
check your voice mail, here is a summary:

Any unsaved data will be lost when you shut your
machine down.

I will leave it flagged in the case you call to
have it reopened.

Thanks,

Myron Hoeckle
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Myron Hoeckle (Student) Oct 16, 2007 04:37 PM
gave her a call letting her know that I was
closing this task. since I told her any unsaved
data would be lost, I will leave it flagged in the
case she calls to have it reopened.
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Courtney Carlson Oct 16, 2007 04:01 PM
Called again. Didn't know whether she should shut 
down. Doesnt want to lose info and therefore 
money. Requests a quick call to know whether if 
she shuts off she will lose all info.
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Courtney Carlson Oct 16, 2007 02:54 PM
She is trying to transfer info from copy machine 
to excel spread via internet program by copy then 
paste. When she commanded paste into excel, the 
hour glass showed up and has been frozen there- 
no information imported. SHe can open new excel 
spreadsheet fine, but the specific UNSAVED 
document she was working on still has hourglass. 

If she closed excel she is afraid she will lose 
info altogether. She already deleted info out of 
source on internet.

Work Stoppage.

Times anytime. She was hoping for a callback soon 
with a time frame tech may come so that she can 
make herself available.
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