Service Request Ticket - # 22776

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 17, 2007 09:49 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060739[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini #Z0DM
Serial No. G872239YW0D Location PDR 2023 Giveaway

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Software Microsoft Windows XP Pro with Service Pack 2 from P0061501, MS Office Pro Plus 2007 and Pro 2004 order#2818,

Wired NIC 00:16:CB:A9:E4:C5


Wireless NIC 00:17:F2:FC:1E:B1

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Oct 23, 2007 08:41 AM 
Task reassigned to Skyler Gregory.
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Skyler Gregory Oct 23, 2007 08:40 AM 
The Windows side was re-imaged and the Mac was
returned.
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Brian Witt Oct 19, 2007 01:10 PM 
Now the mac will load the admin account on the
windows side, but freezes when trying to log off
or shut down.  Also froze when I attempted to load
my mash profile.  Since it won't let me netboot (I
did have internet access on the Mac side) I 
brought the Mini to UCS and it's on my desk
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Brian Witt Oct 19, 2007 01:07 PM 
There was a librarian meeting all day yesterday,
so I couldn't get access to the mac
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Brian Witt Oct 17, 2007 01:31 PM 
When trying to load the Windows side, the "Windows
was shut down improperly" prompt comes up.
Starting Windows normally causes a blue screen. 
Starting in safe mode and last known good config
both just restart the Mac. The Mac side runs fine.
 I'll talk to Joe and see what he wants to do.
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Joan Guralnick Oct 17, 2007 09:50 AM 
****This is an email****
Hello,
On one of the Mac Minis in HL 108, the Windows OS 
won't start up.  When I select it, there is a 
error regarding Windows being shut down 
improperly.  When I move through the options 
given, the computer cycles back through the 
restart process.  I've done a full shut down and 
restart with no luck. 
WOU #20060739[Edit Inv]
first row, on the aisle. 
 
Thanks,
Janeanne
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