Service Request Ticket - # 22788

Service Request Information

CONTACT Name Killoran, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 17, 2007 01:45 PM
Department The Research Institute Phone 88757
Location Email killorj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050968[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag JGCN491 Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
Serial No. JGCN491 Location was John Killoran, TR

CPU Pentium 4-3.2GHz


OS Unknown Software TR has site license for Office Pro 2003, his office upgraded Dec2010 to Office 2010 Pro Plus on P00( order#5362)installed as Office 2007, CorelDRAW Graphics Suite X3 from P0063200, Endnote X1.0.1 from P0065757

Wired NIC 00:12:3F:CA:B4:92

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Oct 18, 2007 12:57 PM 
After software was installed, it wouldn't execute.
 Application thew an invalid directory error.  Ran
a Sophos scan, which didn't turn up any problems.
 Ran  a Ccleaner registry fix, which resulted in
over 1000 issues.  Once those were fixed, the
program executes.
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Brian Witt Oct 18, 2007 11:50 AM 
Software Installed
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Brian Witt Oct 18, 2007 11:36 AM 
Task reassigned to Brian Witt.
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Tricia Flaherty Oct 17, 2007 01:46 PM 
software can be found at T:\CorelDraw\CorelDraw 
Graphics Suite X3 WIN
Joanie will be mailing the invoice via campus mail
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