Service Request Ticket - # 22799

Service Request Ticket - # 22799

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Service Request Information

CONTACT	Name	Naggiar, Don	Date	Oct 18, 2007 09:22 AM
	Department	Creative Arts	Phone	88095
	Location		Email	naggiard@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030129 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600 Series, Pentium 4 Processor
	Serial No.	72VYC31	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office XP Pro (P0044157) (9/2003) Dreamweaver MX2004 (PO20030129)
	Wired NIC	00:07:E9:6F:93:95

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Nov 05, 2007 12:40 PM	I went over there Friday and he was there, so I got the short cuts back.	Add Attachment
Audrey Sundkvist	Nov 02, 2007 12:13 PM	I could not find him. I will leave a message, but he is typically not in his office.	Add Attachment
Audrey Sundkvist	Nov 02, 2007 12:00 PM	I will go have a look.	Add Attachment
Adam Bates	Oct 29, 2007 05:21 PM	Called back. Says he is missing some shortcuts and some pictures since his machine was worked on. Would like some help retrieving them.	Add Attachment
Audrey Sundkvist	Oct 26, 2007 02:33 PM	The machine only has 256MB of ram and is a 2003, so it is probably inclined to be slow. He somehow had set all of his permissions on the My Pictures folder to be denied, so I fixed that for him. Also, I ran Ccleaner, Ms Updates, and Spybot S&D.	Add Attachment
Audrey Sundkvist	Oct 26, 2007 12:22 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Oct 26, 2007 12:21 PM	I'll go have a look.	Add Attachment
Christian Mendez	Oct 25, 2007 10:16 AM	Don called back asking for a status report: His office is in 108, but he is in the stage area most of the day @ 88024	Add Attachment
Brad Dougherty	Oct 19, 2007 04:08 PM	9-10 MWF He says he's in the stage area all day and can be reached there anytime. The stage room extension is: 88024.	Add Attachment
Audrey Sundkvist	Oct 19, 2007 03:20 PM	I called and left a message asking for times available.	Add Attachment
Brad Dougherty	Oct 19, 2007 10:50 AM	No. Run the standard cleaning tools first. We only ghost machines as a last resort if the machine is truly FUBARed.	Add Attachment
Brian Witt	Oct 18, 2007 01:43 PM	Dell 4600	Add Attachment
Christian Mendez	Oct 18, 2007 09:24 AM	his PC is running really slow and would like someone to come look at it. He can't even open up some software because it lags and he also mentioned that he has to reboot a lot. He is generally not in his office, but he is around the corner in the main stage.	Add Attachment