Service Request Ticket - # 22809

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2007 12:45 PM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031180[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power MAC G5 1.6GHz
Serial No. G84224NXNV9 Location PDR

CPU G5 1.6GHz


OS Unknown Software

Wired NIC 00:0A:95:C1:39:28

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Oct 22, 2007 02:35 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Oct 22, 2007 02:35 PM 
He can connect fine now.
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Audrey Sundkvist Oct 19, 2007 03:24 PM 
I called and left a message letting him know the
server (listed previously) and to call us with
availability or with the info that it's solved.
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Audrey Sundkvist Oct 19, 2007 03:22 PM 
smb://cougar/public_html is the correct server.
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Courtney Carlson Oct 18, 2007 12:56 PM 
I spoke with him again and asked him to 
clarify "Unable to open his H drive"

He told me he is trys smb://cougar/publichtml and 
get an error message saying cannot connect to 
server because name or password is not correct. 
He mentioned he saved things from home over the 
summer that he is trying to access. So... not an 
H drive access problem (?)Maybe P drive??

He did change his pass again and that did not 
resolve the issue.
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Courtney Carlson Oct 18, 2007 12:49 PM 
He can log into email and network.
He is on a mac and can log on fine to his account.
He us unable to open his H Drive.
Last able to access late summer.
Has changed password, but is going to try 
accountlookup and change it again. Will call back 
to cancel task if that solves the problem.
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