Service Request Ticket - # 22820

Service Request Information

CONTACT Name Guralnick, Lonnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2007 09:28 PM
Department Phone 88863
Location Email guralnl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070052[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Mac mini, 1.83GHz Intel Core Duo #Z0DN
Serial No. G87245AEW0D Location Tech Area by Ellis's desk

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Software Microsoft Windows XP Pro dual boot from P0061507, Microsoft Office 2007 Pro from P0061684 installed as Office Pro 2003

Wired NIC 00:16:CB:A9:CA:F6


Wireless NIC 00:17:F2:FC:20:6D

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Oct 19, 2007 10:31 AM 
I logged in and let them install the software.
I'll go back and uninstall it when Lonnie's done.
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Brad Dougherty Oct 19, 2007 10:03 AM 
Task reassigned to Brad Dougherty.
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Courtney Wehner Oct 19, 2007 09:07 AM 
First one on the left in NS 004. he will be in 
his office, and he wants you to get him in his 
office before going to 004.
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Courtney Wehner Oct 19, 2007 09:04 AM 
I skyped the techs.
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Courtney Wehner Oct 19, 2007 08:58 AM 
He called back and said that the visiting 
Scientist is here now and they need admin rights 
so they can download a program that he brought 
for Lonnin to use.
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Joan Guralnick Oct 18, 2007 09:33 PM 
Please Lonnie first thing in the morning.  He 
would like the software installed by 0900.  I'm 
sorry Lonnie doesn't have a lot of details and 
you will have to pry the information out of him 
tomorrow.  It is mac software.  The visitor 
seems to think he has a license for it. He is 
only here for one day from Nevada and I guess 
they need it to coordinate a research project 
they are doing together. I would call before I 
went over.
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