Service Request Ticket

Service Request Information

CONTACT	Name	Manning, Joshua	Date	Oct 19, 2007 10:08 AM
	Department	Athletics	Phone	88516
	Location		Email	manningj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040811 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex SX280 Intel Pentium 4 Processor 540
	Serial No.	6G5K971	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0052260
	Wired NIC	00:11:43:C3:E9:E2

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Dec 03, 2007 10:37 AM	**This is an email** Hey Josh, Just sending you this email hence that it has been a month since we contacted you and have not yet received contact back. I am closing this task in assumption that this has been self resolved. If this is not the case, reply to this email and I will reopen it. Thanks, Myron Hoeckle	Add Attachment
Myron Hoeckle (Student)	Nov 02, 2007 08:24 AM	on hold pending contact	Add Attachment
Myron Hoeckle (Student)	Nov 01, 2007 04:11 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Nov 01, 2007 04:11 PM	called let him know that A DSV Rep will have to install it and Coach Ferguson 'should' have the contact info.	Add Attachment
Audrey Sundkvist	Oct 19, 2007 02:57 PM	Called and left a message asking for a range of times.	Add Attachment
Courtney Wehner	Oct 19, 2007 10:10 AM	He said there is not a class in there until 11a and he is hoping to get the program downloaded. He has called in multiple times before needing admin access for computers so they can download the viedo program. Joe has been the one to help him with this. He can be reached at 503-269-5577.	Add Attachment