Service Request Ticket

Service Request Information

CONTACT	Name	Vickers, Bruce	Date	Oct 22, 2007 09:36 AM
	Department	University Computing Solutions	Phone	88672
	Location		Email	vickersb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060415 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2FS Thin Client #NTC-15Z-00
	Serial No.	0639BB8082	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:3C:83:66

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	ichinoea@wou.edu	88238

Entered by	Date	Memo
Alex Ichinoe			Email Public
Entered by	Date	Memo
Alex Ichinoe	Oct 25, 2007 09:04 AM	done	Add Attachment
Alex Ichinoe	Oct 23, 2007 08:43 AM	He has a second thin client. WOU#200660415 I need to have Paul L. add it to the Stinger list around lunch.	Add Attachment
Kyung Han	Oct 23, 2007 08:05 AM	Called again about the environment key card. Wanted to know the status and was hoping someone would soon come in.	Add Attachment
Joe Crowe	Oct 22, 2007 11:53 PM	Task reassigned to Alex "FiveOh" Ichinoe.	Add Attachment
Jonathan Guillen	Oct 22, 2007 09:37 AM	Bruce was recently moved to a new location and had two thin clients set up for his use. When he uses his access card in one of the thin clients, it displays the above error.	Add Attachment