Service Request Ticket - # 22842

Service Request Ticket - # 22842

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Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Oct 22, 2007 10:33 AM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070417 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	79Q7SD1	Description	Inspiron 1720 2.0GHz, 800Mhz, FSB 2MB Cache
	Serial No.	79Q7SD1	Location	PDR
	CPU	Intel Core 2 Duo T7200(4MB,2GHZ667MHz)
	OS	Unknown	Software	Win XP Pro installed, Microsoft Office Pro Plus 2007 from P0063190 installed as Office Pro 2003
	Wired NIC	00:1C:23:9C:05:0E
	Wireless NIC	02:00:54:55:4E:01

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Jan 18, 2008 12:57 PM	Laptops have been delivered.	Add Attachment
Brad Dougherty	Nov 28, 2007 10:55 AM	Keyboards/mice have been delivered.	Add Attachment
Tricia Flaherty	Nov 21, 2007 12:11 PM	Moved the cards into tech inbox #11 with cordless keyboard/mice, due to running out of space	Add Attachment
Tricia Flaherty	Nov 20, 2007 03:01 PM	that rhymed too bad I misspelled it	Add Attachment
Tricia Flaherty	Nov 20, 2007 03:00 PM	Brad video cards have aarrived and are in tech inbox #5	Add Attachment
Audrey Sundkvist	Nov 09, 2007 02:34 PM	Task reassigned to Brad Dougherty.	Add Attachment
Audrey Sundkvist	Nov 09, 2007 02:32 PM	**This is an email** Hi Arne, I asked Joe if the machine that was Frank's could be used for DSB and he said the same-thing I did, "No, the machine is pretty old." To setup Outlook to access WOU's email you set up a new email account (Tool menu) in Outlook and use the following info: IMAP server type Incoming server: sundown.wou.edu Outgoing server: sundown.wou.edu Login: your WOU login Password: your WOU password If you need further help with this issue please let me know! Thank you, Audrey Sundkvist WOU UCS Tech	Add Attachment
Audrey Sundkvist	Nov 09, 2007 02:32 PM	I also setup his email in outlook on his laptop.	Add Attachment
Audrey Sundkvist	Nov 09, 2007 02:24 PM	I had to help Arne move files from the C: drive to his H: because some files would not copy over. I got that resolved and W#20050110 moved to OP 006 (which is through the men's locker room). Arne's new monitor is setup with the laptop, but he needs his TV setup. That must wait until the new video card comes in. Brad said to assign the task to him because of the video card.	Add Attachment
Audrey Sundkvist	Nov 09, 2007 12:01 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Skyler Gregory	Oct 23, 2007 08:56 AM	We still need to move his PC (20050110) to OPE 006 for Frank, and deliver the monitor.	Add Attachment
Skyler Gregory	Oct 23, 2007 08:43 AM	Laptops were setup and delivered to Arne.	Add Attachment
Tricia Flaherty	Oct 22, 2007 02:59 PM	There is also a 2nd laptop that is not GFA that is a inspiron 1720 that will be going to football	Add Attachment
Tricia Flaherty	Oct 22, 2007 10:42 AM	one mic/keyboard set is for Aerne to use in his office(OPE109)) with the laptop and other is for use in Football conference room	Add Attachment
Tricia Flaherty	Oct 22, 2007 10:40 AM	Okay the equipment for this task is in tech inbox#11 New Laptop to Arne OPE109 / W#20050110(Arne's Desktop PC) to Frank Vanderburg, OPE 006, Health/PE, Arne is also getting a 24 Dell monitor W#20070419, two sets of Logitech wireless keyboard/mice, and auto power inverter located in laptop bag.(NON-GFA items)	Add Attachment