Service Request Ticket - # 22846

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2007 11:19 AM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030657[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 5L80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:D9:69:FD

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Nov 02, 2007 12:21 PM 
Task reassigned to Brian Witt.
 Add Attachment
Brian Witt Oct 29, 2007 01:43 PM 
Installed the Office 2007 Compatibility Pack.
 Add Attachment
Stephen Pierce Oct 25, 2007 04:18 PM 
Students send papers.  The attachments have .docx 
instead of .doc.
Saving as .doc does not resolve the problem.  The 
format of the files are unrecognizable/unopenable.

This is an important item, but she can continue 
to push back to students... the other ticket 
(22804) is much more critical.
 Add Attachment
Brian Witt Oct 22, 2007 11:32 AM 
It's not Vista! Office 07! Compatibility pack!
 Add Attachment
Courtney Wehner Oct 22, 2007 11:24 AM 
Her office hours are Thursday from 2p-4p.
 Add Attachment
Courtney Wehner Oct 22, 2007 11:24 AM 
She thinks that her students are using Vista and 
sending her their work in that format.
Add Attachment
Courtney Wehner Oct 22, 2007 11:21 AM 
Her computer is not capatible to open these 
documents. It says, "Cannot open, or cannot 
read." She needs to have help with this ASAP. She 
needs to know what to tell her students so she 
can get their documents open.
Add Attachment