Service Request Ticket - # 22853

Service Request Ticket - # 22853

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Service Request Information

CONTACT	Name	Tolley, LaRon	Date	Oct 22, 2007 01:13 PM
	Department	Admissions Office	Phone	88697
	Location		Email	tolleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031304 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600 P4 2.8GHz
	Serial No.	F3JQ051	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office from P0047835
	Wired NIC	00:0C:F1:E7:AF:07

TECHS	Submitted by	Della Kobbe	Contact	dkobbe06@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Tracking

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Nov 07, 2007 02:12 PM	Task reassigned to Skyler Gregory.	Add Attachment
Audrey Sundkvist	Nov 07, 2007 02:11 PM	I talked to LaRon. This is not an issue today, but Firefox is sometimes sporadic for him. I ave him the task number and said we'd be happy to reopen the task if needed in the future.	Add Attachment
Courtney Wehner	Nov 02, 2007 12:39 PM	I skyped the techs.	Add Attachment
Courtney Wehner	Nov 02, 2007 12:38 PM	He called back and said this is happening again and cannot remember what was needed to fix it. Skyler was working with him before. He will be in till 5ish.	Add Attachment
Skyler Gregory	Oct 29, 2007 09:33 AM	I reinstalled firefox so that he could just use that. For some reason IE would block the response window like it was a popup even when you turned off the pop-up blocker. I also tried setting Sundown to trusted but then it gave a Javascript error. Sundown works fine on Firefox and he's happy so I'm closing the task.	Add Attachment
Skyler Gregory	Oct 29, 2007 09:31 AM	Task reassigned to Skyler Gregory.	Add Attachment
Courtney Wehner	Oct 29, 2007 09:00 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Oct 29, 2007 08:59 AM	He called back and said that he is available anytime this morning until noon.	Add Attachment
Skyler Gregory	Oct 29, 2007 08:49 AM	called and left a vm for times.	Add Attachment
Christian Mendez	Oct 25, 2007 09:08 AM	Called us back asking for a status. He can compose, but he cannot reply to any emails. He says that he has gone to unblock popus and he is using IE7 and cannot get Firefox to open thats why he is using ie7. He is available all day today.	Add Attachment
Della Kobbe	Oct 22, 2007 01:18 PM	2 things that are happening. He is no longer able to bring up Mozilla browser. He has always been able to use it and now he is not. He went back to his old system so now he is able to pull his email. However, he is able to read everything but is not able to reply to anything. Anytime is a good time to get a hold of him.	Add Attachment