Service Request Ticket - # 22860

Service Request Ticket - # 22860

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Service Request Information

CONTACT	Name	Deets, Amber	Date	Oct 22, 2007 03:47 PM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070406 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	7V8HWD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Windows XP Pro	Software	Windows XP PRo installed, Microsoft Office Pro Plus 2007 from P0063045 installed as Office Pro 2003
	Wired NIC	00:1A:A0:61:CD:93

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Nov 07, 2007 01:50 PM	Amber was using a thin client and not here today. I setup the computer for her and put the thin client with the others on top of the Out boxes.	Add Attachment
Audrey Sundkvist	Nov 07, 2007 01:09 PM	She sent the previous email yesterday and I'd told her Monday that I wouldn't be in at all Tuesday...	Add Attachment
Audrey Sundkvist	Nov 07, 2007 01:08 PM	**This is an email**Hi Audrey- I can't access my I-drive. I tried to disconnect under tools and reconnect - but it's not there either. If you could fix this asap, I would greatly appreciate it - most of my scheduled work today involves stuff on the I-drive Thanks Cindy	Add Attachment
Audrey Sundkvist	Nov 05, 2007 04:45 PM	Amber needs Dreamweaver installed on the new machine. She has a license for MX 2004.	Add Attachment
Audrey Sundkvist	Nov 05, 2007 04:29 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Nov 05, 2007 04:29 PM	I have Cindy's old machine and will image and set it up for Amber.	Add Attachment
Audrey Sundkvist	Nov 05, 2007 03:33 PM	This machine is for Cindy Sprenger and Cindy's machine is to be reimaged and given to Amber.	Add Attachment
Audrey Sundkvist	Nov 05, 2007 03:19 PM	This machine is ready to be delivered.	Add Attachment
Audrey Sundkvist	Nov 05, 2007 01:34 PM	This machine is on my desk..It's finished imaging. I suppose I'll finish naming/updating/binding it.	Add Attachment
Brian Witt	Nov 02, 2007 04:36 PM	Imaging now	Add Attachment
Tricia Flaherty	Oct 22, 2007 03:48 PM	I have put the computer and accessories in tech inbox #7 secondary contact is Linda Root at ext 1- 4001	Add Attachment