Service Request Ticket - # 22883

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2007 02:54 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030626[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:4E:E6


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Oct 29, 2007 12:49 PM
****This is an email****
Thank you Cara, very helpful (and fast!) The file
is an Ad-aware file tht Ad-aware only creates and
uses while it is running. Disregard these specific
Sophos messages when using Ad-aware. I appreciate
your brining this to our attention in case other
faculty encounter the issue, and also helping us
keep your computer safe.

Audrey Sundkvist
WOU UCS Tech
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Audrey Sundkvist Oct 29, 2007 12:49 PM
The file Sophos referenced was:
C:\Documents and Settings\groshonc.MASH\Local
Settings\Temp\AAWTMP\C16290109\41C76D1\javautil.zip

Google netted me this resource:
http://www.computing.net/security/wwwboard/forum/14274.html
(response 4)
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Audrey Sundkvist Oct 29, 2007 12:35 PM
Cara is using ad-aware to check her machine and
when she does Sophos comes up with an error. She
is going to take a screenshot and email it to be
with the error so that I can look at the filepath
and go from there.
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Audrey Sundkvist Oct 29, 2007 12:34 PM
Task reassigned to Audrey Sundkvist.
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Courtney Wehner Oct 23, 2007 02:58 PM
First:
Path is given, belongs to 
visus/spyware, "mal/encpk-ba" has dectected 
infection


Second message:
Path given, belongs to visus/spyware "troj/porpid-
gen" has dectected infection and cleanup 
unavailable

She leaving up path on screen for tech.

Times: rest of day until 5. M-F 8-5
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