Service Request Ticket - # 22891

Service Request Information

CONTACT Name Bennett, Roy V.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2007 10:01 AM
Department Library & Media Services Phone 88893
Location Email bennetr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020693[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 8QW4X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Adobe Acrobat 6.0, Office Pro 2003 from P0051751 4-2005

Wired NIC 00:07:E9:78:5F:35

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Joan Guralnick Oct 24, 2007 10:04 AM 
He restarted the machine and now it is working.  
He asked for a call back in a couple of days to 
check on it.
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Joan Guralnick Oct 24, 2007 10:03 AM 
Task reassigned to Joan Guralnick.
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Joan Guralnick Oct 24, 2007 10:02 AM 
Primary drive 0 not found is the black screen 
message
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