Service Request Ticket - # 22893

Service Request Ticket - # 22893

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Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Oct 24, 2007 10:24 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020697 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	3F55X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft XP Pro from old cpus P0032877, Adobe Photoshopv 7 from P0042186, Macromedia Dreamweaver MX from P0042204
	Wired NIC	00:07:E9:78:5A:FA

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	wittb@wou.edu	89201

Tracking

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Nov 02, 2007 10:58 AM	I am closing this task, as it is a duplicate of SR# 22896	Add Attachment
Brian Witt	Nov 01, 2007 11:25 AM	The machine will be replaced once the library tests the image that has been put on the reserves station.	Add Attachment
Brian Witt	Oct 31, 2007 01:11 PM	Working on getting this machine replaced...just need to figure out what specialty software is required	Add Attachment
Courtney Carlson	Oct 30, 2007 08:38 AM	She called again and wanted to specify that the computer with the issue is the staff computer at the at the info desk. She was hoping this could get taken care of today as her workers cannot print/do their daily tasks-- I told her I would message the techs.	Add Attachment
Myron Hoeckle (Student)	Oct 29, 2007 08:33 AM	Task reassigned to Brian Witt.	Add Attachment
Myron Hoeckle (Student)	Oct 29, 2007 08:33 AM	Hey Brian I'm assigning this to you because your working on the GFA replacement, so you will get two birds with one stone. let me know if there are any issues.	Add Attachment
Sarah Callaway	Oct 27, 2007 10:23 AM	Lori called again, saying that the computer is not recognizing printers, and that it scrambles letters it prints, and she believes there may be a virus, however Sophos has not yet detected anything.	Add Attachment
Audrey Sundkvist	Oct 24, 2007 03:12 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Oct 24, 2007 03:08 PM	I deleted all of the user profiles and ran a sophos scan... no viruses detected.	Add Attachment
Audrey Sundkvist	Oct 24, 2007 02:31 PM	I'll go have a look.	Add Attachment
Joan Guralnick	Oct 24, 2007 10:25 AM	C:/documents and settings/crowej desktop/backups/backup/some # that changes	Add Attachment