Service Request Ticket - # 22896

Service Request Ticket - # 22896

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Service Request Information

CONTACT	Name	Bennett, Roy V.	Date	Oct 24, 2007 02:40 PM
	Department	Library & Media Services	Phone	88893
	Location		Email	bennetr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020697 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	3F55X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft XP Pro from old cpus P0032877, Adobe Photoshopv 7 from P0042186, Macromedia Dreamweaver MX from P0042204
	Wired NIC	00:07:E9:78:5A:FA

TECHS	Submitted by	Brian Witt	Contact	wittb@wou.edu	89201
	Primary Technician		Contact	wittb@wou.edu	89201

Tracking

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Nov 13, 2007 11:08 AM	Machine is set up to their exact specs	Add Attachment
Brian Witt	Nov 13, 2007 10:43 AM	In progress of setup	Add Attachment
Brian Witt	Nov 12, 2007 01:50 PM	I am waiting for a phone call for a time to set this machine up.	Add Attachment
Brian Witt	Nov 09, 2007 04:16 PM	Roy said he does not want the new machine installed on a Friday (in case something goes wrong), so I will set it up on Monday.	Add Attachment
Brian Witt	Nov 09, 2007 04:15 PM	Image is complete. All specialty software has been installed. External devices to hook up are a receipt printer and a SCSI scanner. The printer uses a "Generic" > "Text" driver that can be found when adding a new parallel printer. I will have to play with the SCSI scanner when I set the new machine up, as I don't know how the drivers for that will work.	Add Attachment
Brian Witt	Nov 07, 2007 12:40 PM	Still working on getting the image to their specs	Add Attachment
Brian Witt	Nov 06, 2007 01:56 PM	Imaged the machine. Still needs to be named and bound. Before I deliver it, I still need to solve some issues with the specialty software.	Add Attachment
Brian Witt	Nov 01, 2007 11:23 AM	The machine will be replaced once the library tests the image that has been put on the reserves station	Add Attachment
Brian Witt	Nov 01, 2007 11:22 AM	The monitors have been delivered and set up	Add Attachment
Adam Shinn	Oct 26, 2007 01:31 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Oct 26, 2007 11:22 AM	The monitors have not been set up because the machines they are to be hooked up to are not set up yet. They are in the library, but both have software issues, which I working with Joe to resolve.	Add Attachment
Tricia Flaherty	Oct 25, 2007 11:26 AM	I have put a replacement machine into TECH inbox#10 with GFA setup form...Please remember to take the 19" monitor as well it is underneath, for some reason the previous two monitors for LIB GFA were not set up and are still under TECH inbox	Add Attachment
Tricia Flaherty	Oct 24, 2007 02:48 PM	I will be assigning a GFA machine to replace this station	Add Attachment
Brian Witt	Oct 24, 2007 02:43 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Witt	Oct 24, 2007 02:43 PM	The replacement will need a SCSI card installed.	Add Attachment
Brian Witt	Oct 24, 2007 02:41 PM	Cleared out the virus, but the machine is so slow that it is essentially useless. Working on getting a replacement.	Add Attachment