Service Request Ticket - # 22899

Service Request Information

CONTACT Name Rosa, Luis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2007 02:59 PM
Department Student Health & Counseling Center Phone 88845
Location Email rosal@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20070411[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell XPS M1330 T7500 (2.2GHz,4M L2 Cache,800MHz FSB)
Serial No. D72SWD1 Location PDR

CPU Intel Core 2 Duo T7500(2.2GHz,4M L2,800MHz)


OS Unknown Software Windows Vista Bus. downgraded to Win XP Pro, Microsoft Office Pro Plus 2007 from P0062151 installed as Office Pro 2003

Wired NIC 00:15:C5:7F:0F:BD


Wireless NIC 00:1B:77:C4:28:B8


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Nov 27, 2007 03:38 PM
Complete
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Brad Dougherty Nov 27, 2007 10:33 AM
Please complete the WOU Setup form and deliver it
to Tricia.
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Brian Witt Nov 02, 2007 01:58 PM
Delivered
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Courtney Wehner Nov 02, 2007 12:00 PM
I skyped the techs.
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Brian Witt Nov 02, 2007 12:00 PM
I called him and I guess he just left a VM stating
that he will be available today from 1-3
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Courtney Wehner Nov 02, 2007 12:00 PM
He called back and said 1p-3p today he would be 
in his office.
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Brian Witt Nov 02, 2007 10:53 AM
Called and left a vm asking for a delivery time
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Brian Witt Oct 31, 2007 01:20 PM
Called, no answer
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Brian Witt Oct 31, 2007 10:48 AM
Dumped image onto the ghost server.  Laptop is
ready to deliver 
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Brian Witt Oct 30, 2007 11:08 AM
Task reassigned to Brian Witt.
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Brian Witt Oct 30, 2007 11:08 AM
Loaded OS. Took care of drivers. Working on
getting machine ready for an image dump
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Tricia Flaherty Oct 24, 2007 03:06 PM
please note DELL shipped us the Dell M1330 model 
laptop of comparable specs as a replacement due 
to the backorder status of the 1210 model)
 The laptop, setup sheet and invoices are in tech 
inbox#8
The disks are bundled together in the pocket of 
the case, This is a new model and most likely 
will require a new image, please note that dell 
shipped us a laptop with integrated webcam but 
this was not part of the original spec order
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